Digital Card Frequently Asked Questions

How do I add my digital SCI membership card to my phone?

Your digital membership card will be emailed to you sometime within the date of purchase. Access the email from your mobile device and click the "download membership card" button. 

For iPhone users: Click the "Add to Apple Wallet" button. Your card will be added to your virtual wallet. 

For Android users: Click the "Add to Google Wallet" button. Your card will be added to your virtual wallet. If you do not have Google Wallet on your phone, download Google Wallet from the Google Play Store. You can also use another virtual wallet application of your choice if it is compatible.

I didn't recieve an email to download my digital membership card. What do I do? 

Your digital membership card should be emailed to you sometime within the date of purchase. If it is not, please contact our membership team to resend it by emailing [email protected] or calling 515-274-6868 ext. 4

My name is spelled incorrectly on the card. How do I change it?

Contact our membership team for help with correcting membership errors. Email [email protected] or call 515-274-6868 ext. 4

I'd like to get a physical SCI membership card. What should I do?

There is a $5 materials fee to get a physical SCI membership card. To get one, please email [email protected] or call 515-274-6868 ext. 4

How can another person on the membership download the card?

On the desired mobile device, go to the profile tab and log in. Click on the "Memberships" tab next to the "Contact Info" tab. Then click the "Digital Membership" button, and you will see the listed names of the adults on the membership. Select the correct member's name that you are needing to download for. 

I'm a TRI or combo member. Can I use my digital SCI membership card at the Blank Park Zoo or Living History Farms? 

Your digital membership card is not recognized at the Blank Park Zoo or Living History Farms. It only contains your SCI membership information. If you are a TRI or combo member, you will receive a digital membership card from each organization. 

Can I use my digital SCI membership card at other science centers?

Yes, your digital SCI membership card can be used for reciprocity at more than 300 other ASTC organizations. See where you can receive free or discounted admission at www.ASTC.org/passport. 

I downloaded my digital card but can't find it. Where is it?

For iPhone users: Your digital SCI membership card will be in your Apple Wallet.

For Android users: Your digital SCI membership card will be in your Google Wallet or the other virtual wallet application that you downloaded it to. Make sure you have the Google Wallet or another virual wallet application downloaded before adding your digital SCI membership card to it.

I renewed my membership. Do I get an email with my new card?

If you renewed your membership through this portal, your card should automatically be updated if you have it downloaded. Please contact us if you do not have it downloaded anymore, or if the card has not been updated. Contact our membership team by emailing [email protected] or calling 515-274-6868 ext. 4.